Surprise

My wife is a master of surprises. Everday when she packs lunch for me she has something in it that would make me smile and thank God for marrying her. I think that emotion is the least targeted is business, politics and even in daily lives. In my job I hardly even attempt to surprise clients. It is mostly about ticking the ToR off. I think that hould start doing it not just for the 'good will to the firm' but generally as an empathetic human being that sees a happier world. You (read I) can screw up but still you tried

Even in politics, for example say fuel price cut back, u can set expectations low, deliver high and gain more goodwill than doing a plain vanilla cut.